From the people accessing our services, to those who make our care possible, there are many things that make us unique.
Our charity has more expert staff and trained volunteers dedicated to supporting people with terminal illness than any other local organisation. Those who experience our care tell us there are many things that make it special.
Our team take time to understand and get to know each person who uses our services so the care we offer can be built around what is important to that person
Our care extends to support the people our patients love
And encourage people to participate as fully as possible in any decision that affects them or their care
We respect the choices people make about the way they live their lives and the care they want to receive
Over the last year we have increased the care and support we provide, making a greater impact than ever before.
more care and support delivered to people affected by terminal illness and bereavement across our family of services
hours+ of care per month offered to people in their own homes, where they wish to spend their final days
Children, young people and adults supported each week by our Just 'B' emotional wellbeing and bereavement support service
More than a million miles travelled by members of our HOME team since the service was launched in 2016
Our values help us to maintain the highest quality care and support at all times. Whether you or a loved one is accessing our services, or you are supporting us to continue caring, our values tell you what you can expect from Saint Michael’s.
• We put the people using our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We are responsive
• We are driven to do better
• We are professional
• We work collaboratively
• We engage positively
• We are fair
• We are accountable
Anyone who is part of our community can expect:
• to be treated with kindness, compassion, respect and dignity
• to be supported by professionals who are competent, positive
and responsive to your individual needs
• to be treated fairly, receiving the highest quality of support
irrespective of your age, illness, race, gender, sexuality or social
status
• to be treated as an individual, receiving personalised care and
support based on your unique needs and preferences
• to be protected from abuse, avoidable harm and discrimination
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