Quality and standards

Our commitment to quality

Whether you are accessing our services, working alongside us or supporting the charity, Saint Michael's is committed to providing you with the highest possible standards of professional care and support at all times.

As part our latest three year strategy, we have redoubled our efforts to ensure everything we do as an organisation meets the exceptionally high standards we hold ourselves to, and offers the level of quality we are known for across our communities. We are keen to hear from you if you would like to share your experiences or feedback on how we can improve.

In this section you can access information about our:

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Our Care Quality Commission commitments

Care rated 'Outstanding' by the industry regulator

The Care Quality Commission (CQC) is the industry regulator ensuring all health and social care services in England provide people with safe, effective, compassionate and high-quality care, as well as encouraging them to continue to identify areas for improvement. Here you can find the latest inspection report for Saint Michael's services.

For more information about any of our care quality commitments, please contact a member of staff involved in your care.

Read the report

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Commitment to safeguarding children, young people and adults

We believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services.

Read our Safeguarding Statement

Standards and regulation across our fundraising activities

North Yorkshire Hospice Care is a member of the Fundraising Regulator, which is an independent self-regulatory organisation. As a member, we are committed to the highest standards in fundraising. We follow the Fundraising Regulators’ Code of Fundraising Practice. This code sets out in detail the standards for fundraising activity. It includes information about important principles and behaviours, and explains the standards for each different area of fundraising. In addition, our fundraising complies with our policies, values and with relevant UK laws and regulation, including those related to privacy.

We respect our supporters’ privacy and right to decide how and if we contact them. Only our team have direct access to our database, patient groups and beneficiaries. We do not sell or swap supporters details and do not share your details with any other charities or third parties for their own purposes. You can opt out of marketing communications from us at any time. More details around our approach to privacy and marketing communications can be found in our Supporter Information Notice.

Our Lottery is licensed under the Gambling Commission and operates according to the conditions and codes of practice of the Gambling Commission, the recommendations of the Institute of Fundraising, Fundraising Regulators and the laws stipulated under the Gambling Act 2005.

Read our Information Notice