A precious opportunity to see close family members through the window and connect hands through the glass has been very welcome for one patient on our Inpatient Unit.
During the pandemic, our team has been working hard to ensure families can continue to visit loved ones safely.
However, when Alan Smith’s condition meant he was unable to see visitors inside for a period of time, the team “went above and beyond” to ensure he could see his wife and daughters in person. They helped Alan to move to a room next to the veranda, where his special visitors have been standing outside while speaking to him on the phone and placing their hands on the window
Since then, his family have noticed how much happier he seems and are grateful for the chance to be with him.
Alan said, “It has made such a huge difference to see my wife and daughters in the flesh after so long. While phone calls are always nice, there’s nothing quite like them being there and able to smile at you and see you.
“We talk about how our family and friends are getting on, as well as what the grandchildren are up to. It’s special to know everyone is rooting for you.
“Staying here is like being in a five-star hotel. I’ve even tried new dishes like smoked mackerel- all have been delicious!
“I’ve never known anyone so kind and caring as the Saint Michael’s team. Everything they do is spot on and makes you feel at home.”