Referrals

Accessing our services and information for professional referrers

Almost all of our services are accessed via a referral from a healthcare professional involved in your care. Our list of services below outlines referral information and forms. Please only use these forms if you are referring a patient to Saint Michael’s.

HOME service

At Saint Michael’s we know that when people are coming to the end of their life, they wish to receive care and support in the place they call home, in familiar surroundings with family, friends and the things that matter to them.

Our expert team of healthcare assistants visit people in their own homes to provide care in various ways. This could be personal care, support with toileting, washing, mouthcare, dressing, positional changes and bedding changes, as well as supporting the patient and their family with their emotional wellbeing.

Referrals to this service must be made by a professional, and this is done over the phone by calling our colleagues in the Harrogate End of Life Coordination Team on (01423) 553 464, Monday-Friday, 8.30am-4.30pm.

Lymphoedema Management Service

Saint Michael’s offers specialist help and support to individuals who are affected by this condition, and is the only provider of this specialist service in the Harrogate district.

You can refer a patient via SystmOne or by downloading a referral form, returning to hnyicb-ny.smh.lymphreferrals@nhs.net

Inpatient Unit 

Saint Michael’s Inpatient Unit (IPU) offers expert, 24-hour care at the end of life, as well as 24-hour symptom management.

Referrals can be made via SystmOne or completed referral forms may be emailed from NHS emails to hnyicb-ny.saintmichaelshospice@nhs.net. If you are emailing from a non-NHS email address, please use Egress or password protect. If you require any assistance, please contact Hospice and Client Services on (01423) 200 110.

Saint Michael’s Wellbeing Network 

Saint Michael’s Wellbeing Network offers physical, practical, emotional, social and spiritual support, tailored to a person’s individual needs.

Together with health and social care partners across the region, Saint Michael’s is developing a range of outpatient services to help local people access the right support, at the right time, in the right place. The support available includes outpatient clinics to help people affected by terminal illness to manage symptoms, as well as accessing peer support groups and professional advice.

Referrals can be made for patients, families, and carers over the age of 18, affected by terminal illness.

Referrals can be made via SystmOne, or through our referral form. Please return this form to hnyicb-ny.saintmichaelshospice@nhs.net if sending from an NHS email. Otherwise, please return to wellbeing@saintmichaelshospice.org with password protection. If you require any assistance, please contact Hospice and Client Services on (01423) 200 110.

Breathing Space

Breathing Space is a weekly outpatient clinic for people living with a terminal illness and experiencing breathlessness. The session offers practical exercises, advice and support to manage symptoms and improve quality of life.

Referral is via SystmOne or via referral form. Completed referral forms may be emailed securely from an NHS email to hnyicb-ny.saintmichaelshospice@nhs.net. Otherwise, please use Egress or password protect.

Frailty Service

Saint Michael’s Frailty Service supports people living with frailty. The project aims to support people in the Harrogate and Rural district who score four to six on the Rockwood scale for frailty and for whom frailty is starting to have a negative effect on daily life.

The support we provide will help people living with frailty to have a better quality of life and feel less isolated or lonely – the project focus is on improving wellbeing, rather than clinical intervention.  As with all of the care we provide, support for patients will be personalised, helping them in ways which matter most to them.

Healthcare professionals can send electronic referrals via SystmOne, or complete a referral form. Professional referrals should be password protected or emailed from an NHS email address to hnyicb-ny.chcdocuments@nhs.net. If an NHS email address isn’t available, this should be sent securely through Egress or password protected.

This service also offers self-referral. Anyone is able to self-refer, and we welcome you or people you know to self-refer by calling (01423) 200 110.

Just ‘B’

Just ‘B’ is part of Saint Michael’s family of services and provides bereavement and emotional wellbeing support to children, young people and adults across North Yorkshire. Just ‘B’ is accessed by both self-referral and professional referral. Find out more on the Just ‘B’ website.

Referrals outside of the Harrogate district

From time to time we also receive a small number of referrals for our services from outside our catchment area. In these cases, if the patient is medically suitable and our services are available, Saint Michael’s staff will make an out of area request to the appropriate commissioner for funding. If this is granted, we will accept the patient for care.