Behaviour framework

We are caring, compassionate and put people at the heart of everything we do

What this looks like:

• Taking the time to show care and kindness.
• Listening to patients, clients and their families.
• Going the extra mile.
• Acting according to individuals needs and wishes.
• Building positive patient and client relationships.
• Respecting and maintaining people's dignity and privacy.
• Ensuring patients and clients have a voice.
• Checking in on each others' wellbeing.

What this doesn't look like:

• Letting mood affect behaviours.
• Abruptness.
• Being task focused, not people focused.

We are professional and fair

What this looks like:

• Respect for differences.
• Cultural awareness.
• Being welcoming and friendly.
• Listening to patients, clients, family and colleagues.
• Use of appropriate language.
• Honesty and openness.
• Consulting with individuals.
• Treating others as they wish to be treated.
• Supporting patients' and clients' expectations.

What this doesn't look like:

• Discrimination.
• Bullying or harassment.
• Inappropriate or offensive language.

We work collaboratively, engage positively and are personal and supportive in our approach

What this looks like:

• Involvement of patients, families and clients in care and support provision.
• Honesty when things go wrong.
• Ownership and accountability.
• Actively listening to feedback.
• Working together across teams and departments.
• Taking responsibility.
• Sharing of knowledge and learning.
• Making constructive challenges.
• Recognition of efforts and successes.

What this doesn't look like:

• Silo working.
• Ignoring or covering up mistakes.
• Dismissing others' opinions.
• Not asking for help or advice.

We are driven to do better, responsive and accountable

What this looks like:

• Positive attitude.
• Openness to improvement and change.
• Encouragement of excellence in others.
• Taking personal responsibility for actions.
• Using mistakes as learning opportunities.
• Adhering to policies and procedures.
• Striving for best practice.
• Asking questions to understand.
• Confidence to challenge/speak up and escalate concerns.

What this doesn't look like:

• Negativity regarding change.
• Blaming of others.
• Acceptance of poor practice.
• Not raising concerns.